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| Title: | OPERATIONS MANAGER: INSURANCE BROKING: |
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| Max Salary: | R45000 | ||
| Decription: | My client situated in Midrand, Gauteng are in need of a Operations Manager within the Insurance Broking. Purpose of this person is To manage broking team and implement strategy as agreed with executive and board to ensure portfolio a revenue growth and retention of clients through active participation in sales and lead generation as well as providing service and advice in compliance with FAIS and TCF rules. This person have to provide general leadership across the organization in support to facilitate attainment of business goals in all areas of business and as directed by the Managing Director and Executive Board. Division/Department: Risk Financing, Risk Management and Retail Broking (Short Term) Level: Management |
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| General Requirements: | Required Experience and Qualifications: 1. 10 years personal and commercial Insurance sales and services 2. Risk Management 3. Risk Financing 4. NQF Level 6 Insurance and/or Risk Management Qualifications 5. RE1 6. RE5 Key Performance Areas: General Management and Administration: • Perform overall and general management of the operational side of the business as well as interact with shared and support services. • Manage the entire Broking value chain and minimize or eliminate disfunction among various operational divisions to achieve goals • Maintain client records in client files ensuring compliance with FAIS regulations. • Maintain various trackers and registers for the different functional areas and keep them updated in a structure that supports follow-up and actions. Lead Register, New Business Register by Renewal Month, Monthly Reports, Budgets and Budget Trackers etc. Procure New Business and attain Growth targets: Perform Managerial as well as hands on roles in business development and commission/revenue growth, • Manage Business development function in pursuit of topline targets. • Implement lead generation strategy and drive lead generation initiatives • Warm Leads up and obtain client authority to quote through signed letter of Authority. • Convert Leads into quotes maintaining target led to quote conversion rate per week, month and per staff member. • Provide Short Term Insurance advice to clients in compliance with both FAIS act as well as Treating Customers Fairly. • Request Quotations from at least three insurers basing on the client’s needs, existing cover and client’s request • Assure accuracy of Insurer quote and summarize for Client presentation. • Package product for client where necessary and render financial advice completing the record of advice. • Negotiate and agree package with client and ensure conversion of quote to new policy. • Negotiate with Insurers • Maintain and update Lead Register and drive actions and follow-up • Maintain and update New Business Register and ensure quality Assurance of new business (Signed Records of Advice, signed mandates, proof of product comparisons, Signed Debit order Authority and Claims Declaration) Provide support on Client-Side Risk Management and support Insurer Underwriting risk management actions: • Provide risk management advisory services to client particularly Risk and Loss avoidance as well as Loss Minimization. • Manage Profitability of portfolio placed with insurers to protect Broking agency. • Ensure client understands policy requirements regarding risk management to assure compliance in reality and perception. • Negotiate alternative positions for clients where they cannot meet insurer requirements in the short Term. • Record Risk Management advice rendered to client • Communicate Survey Risk recommendations to client following own or insurer survey. • Follow up and encourage insurer to comply with Risk Improvement recommendations. • Highlight to client the need to comply with specific industry regulations, bylaws and national laws. Manage Client Service and Retention: Perform Managerial as well as hands on roles in client service, retention and risk advisory. • Request and receive New Policy Documents from insurers • Dispatch new policy Documents to clients attaching welcome letter addressing coverage issues and policy conditions, warranties and endorsements. • Administer client policies and maintain records • Attend to client queries and request changes with insurers as requested by clients. • Communicate, advise on and record policy and risk changes between both Client and insurer. • Protect Client interests and provide optimal package at all times • Implement measures and strategies to ensure retention and growth of client portfolios and book. Credit Control: Perform Managerial as well as hands on roles in credit control and collections • Follow-up on and ensure payments are made to insurers • Ensure collection for unpaid policies from clients • Manage non payments • Track and report on Commissions from Insurers Claims Processing and Management: Perform Managerial and hands on role in Claims service delivery that meet clients’ needs and aligns with company policy, FSCA, TCF and consumer protections rules. • Support clients in claims registry and obtain confirmation from insurers • Follow up and manage claim process • Keep client updated and follow-up consistently with insurers • Initiate and follow-through any third-Party Recoveries. • Record Claim Transactions in Client files. • Maintain Claims Register and tracker showing status of all claims reported, linked to clients. Risk and Compliance Management: • Implement and oversee company risk management strategy aligning appetite and attitude in running the business of the company. • Ensure compliance with FSCA regulations including TCF and Policy Holder protection • Engage with and manage interactions with the Compliance Officer and produce risk and compliance reports for board and FSCA • Maintain necessary records and registers including representative registers, Key individual registers, complaints register. • Manage POPI and Privacy Compliance • Manage the Cyber risk response strategy of the business. Technical and Behavioral competencies: Knowledge and Skills • Leading, motivation and managing • Computer skills • Negotiation skills • Risk analysis • Time management • Work to deadlines • Organization and planning skills • Presentation skills • Writing & Reporting • Analyzing • Mentoring Behavioural Competencies (Interpersonal and Intrapersonal): • Driven to achieve personal work goals & objectives • Results oriented • Service oriented • Ability to persuade & influence • Ability to build business relationships • Ability to handle stress • Ability to adapt • Adhering to Principles & Values • Ability to handle with a high-pressured environment • Ability to decide on and initiating action • Leading & Supervising • Empathetic to both business and individual needs • Emotional Intelligence • Ability to formulate strategies & formalize concepts Cognitive Competencies: • Firm • Strategic thinker • Driven • Focused • Decision maker • Big picture thinker able to maintain high level over view • Firm • Team player • Fair • High level of Integrity If you meet the necessary requirements and qualification please forward your cv to cvs4micky@therecruiters.co.za |
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| Location | Johannesburg | ||
| Consultant: | Micky Ness | ||
| Email: | cvs4micky@therecruiters.co.za | Share This Job | |